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Frequently Asked Questions
You can find some of our most frequently asked questions below. If you can’t find what you’re looking for, please don’t hesitate to get in touch. Our teams would be happy to help and provide you with any information you need.
I’m a teacher…
Booking with us couldn't be easier! Just head to our contact page where you can fill in our enquiry form or find our contact details to send us an email or give us a call.
Our team will answer any questions you have and provide you with all the information you require. If you decide to book a school residential or activity day with us, you'll be given access to our online portal where you can manage all of your booking details and information online, and our team will keep in touch to make sure you have all the support and information you need for planning your trip.
Yes! We'd love to meet you and show you around our centres and grounds. You can find the contact details for each centre on our contact page to organise a visit.
You can manage your booking on our online portal, Group Self Service.
If you have any issues, get in touch with the centre you've booked with and they'll be able to help you out.
Prices vary between our three activity centres, length of residential and the time of year you'd like to book.
We want to see as many children and young people as possible experience outdoor learning. We don't want any child to be left behind! Financial support is available through our School Bursary Fund. So, if cost is an issue, please get in touch to discuss how we can support your school.
Fill in our enquiry form or get in touch to discuss costs.
This depends on the centre you visit for your residential and your programme. Our centres offer a mixture of on-site and off-site activities.
You can check availability, including any last minute availability, at each of our centres here.
Due to varied weather conditions in Scotland, we may sometimes need to alter our activity programmes if the weather conditions or other circumstances necessitate it. If this happens, our team will consult with the accompanying school staff.
We are committed to providing the best experience possible for all our guests, depsite any unexpected circumstances.
Our insurance details and AALA license numbers can be found in our Risk Management Summary documents on our safety page.
For copies of risk assessments for our activities, please contact the centre your booking is with and they will be able to provide you with any relevant risk assessments you require.
Yes, all our staff are members of the PVG (Protecting Vulnerable Groups) scheme and follow our safeguarding policy
Note: For readers outwith Scotland, PVG is the Scottish equivalent of the DBS scheme.
Yes, during office hours, our staff will be around to help with any queries you have throughout your stay.
Outside of working hours, we provide school staff with a phone number that they can use to contact a member of the centre team to assist with any queries or emergencies.
There will be staff staying nearby, either in on-site staff accommodation (Alltnacriche or Lendrick Muir) or locally to the centre (Gowanbank), who are able to assist where needed.
I’m a parent/carer…
We know that food can be a source of anxiety for both you and your child when staying away from home and we want to reassure you that our team will make sure your child is looked after and well fed.
The catering teams at each of our centres are very experienced at catering for many different diets and we are able to provide copies of the menu and additional information for diabetic diets, as needed.
We encourage everybody to try new foods, but we always make sure that an alternative is available, so that nobody goes hungry.
We are confident that we can create a menu that your child will enjoy and that meets their dietary needs. To discuss your child's specific requirements in more detail, please contact your school staff and they can liaise with us to discuss any requirements with you.
Of course! We know that staying away from home, particularly in a new setting, can be a source of anxiety for some pupils and we want to do all we can to make their trip an amazing experience. We'd love to meet you and show you around our centres and grounds. You can find the contact details for each centre on our contact page to organise a visit.
Most of the camps that run at our centres in the school holidays are organised by SU Holidays. You can find out more by visiting the SU Holidays website or contacting the leader of the camp.
We want to ensure every child has the opportunity to experience outdoor learning and adventurous activities.
School staff provide us with all relevant medical information ahead of their visit so that we can make sure we have the right support in place for everyone when they arrive.
Our instructors have experience working with children with a wide range of additional support needs and will adapt activities to suit the needs of the individual or group. Working together with school staff, we strive to provide the best support we can for every child on a school residential or activity day.
If you need to contact your child at any point during their stay, due to an emergency, you can contact your school and they will be able to contact the school staff on the trip.
Your school will advise whether the children are allowed to bring a mobile phone with them to keep in touch with home.
Schools often keep parents/carers updated through the school's social media or school app, throughout the residential.
We know it can be hard to not be in touch with your child whilst they are away from home. However, we often find that children have an enhanced experience and feel less homesick if they do not have regular contact with home, and grown in resilience and independence.
No, all bedding is provided and is synthetic and anti-allergy.
No, all the equipment needed for activities will be provided.
We recommend packing old clothes that can get wet and muddy, and also waterproof jackets/trousers. If you don't have any waterproofs at home, there are some spare sets at the centres that can be used during the trip.
I’m a pupil…
Your teachers will organise who will stay in each of the dorms. They will usually try to make sure that you are with one of two of your friends.
Your teachers will have a copy of a kit list that they will send out before the trip so that you know what to bring with you.
Remember to pack waterproof jackets/trousers if you have them. If you don't own any, there are some spare waterproofs at the centre you can use whilst you're there.
Remember to label all your clothes so you don't lose anything!
No, all bedding is provided. You'll need to remember to pack a towel though!
Your teachers will decide your "Lights Out" time. You will be super busy on activities during the day so you'll need to make sure you get lots of sleep to have enough energy for the next day's activities. Your teachers will also let you know what time you need to be up in the morning to get up and ready for breakfast.
For most of the activities, you will be in a group of around 8 of your classmates. Your teachers choose these groups and they usually try to make sure that everyone has at least one friend with them in their group. It's a great opportunity to get to know some of your other classmates, too!
Our instructors will encourage you to try everything and push yourself out of your comfort zone but we won't make you do anything you don't feel comfortable with.
Your teachers will let you know if you're allowed to bring your phones with you. We strongly recommend leaving your phone and any other valuables at home so you don't lose/damage them (and you'll be so busy with activities you won't have time to use it!) Teachers will have their phones with them if you need to be contacted by anyone at home while you're away.
Take a look at our centre tours:
Your teachers will let you know if you're allowed to bring money with you.
At Alltnacriche and Lendrick Muir there is a small shop where you can buy souvenirs.